THE MEXICAN CARIBBEAN WELCOMES ITS VISITORS WITH OPEN ARMS, PROVIDING A WARMTH AND SERVICE THAT MAKES EVERYONE FEEL AT HOME.

THE MEXICAN CARIBBEAN, CANCUN, THE RIVIERA MAYA AND COZUMEL WERE AWARDED THE “SAFE TRAVELS" SEAL BY THE WORLD TRAVEL AND TOURISM COUNCIL (WTTC), BEING THE FIRST IN THE AMERICAS TO RECEIVE THIS CERTIFICATION FOR DESTINATIONS THAT ADOPT GLOBAL STANDARDS TO ENSURE THAT HYGIENE AND PROTOCOLS AT ESTABLISHMENTS ENSURE TRAVELER SAFETY.

STRICT HYGIENE AND HEALTH PROTOCOLS HAVE BEEN IMPLEMENTED IN ALL MEXICAN CARIBBEAN DESTINATIONS TO GUARANTEE THE WELL-BEING OF ALL CITIZENS AND VISITORS.

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SINCE JUNE 8, THE MEXICAN CARIBBEAN HAS WELCOMED TOURISTS FROM AROUND THE WORLD, TRAVELERS HAVE BEEN PLEASED TO VISIT ITS BEAUTIFUL BEACHES, PARKS, CENOTES, AND EXPERIENCE THE LOCAL CULTURE AND GASTRONOMY. AS A RESULT OF JOINT EFFORTS BETWEEN THE STATE GOVERNMENT, THE TOURISM BOARD, THE PRIVATE SECTOR, AND TOURISM SERVICE PROVIDERS, THE DOORS TO TOURISM HAVE REOPENED SUCCESSFULLY. THE PROCESS PAID SPECIAL ATTENTION TO HYGIENE MEASURES IN ORDER TO PROTECT TRAVELERS AND CITIZENS ALIKE, AS HEALTH REMAINS THE ABSOLUTE PRIORITY.

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SO, ENJOY YOUR VACATION IN THE BEAUTIFUL MEXICAN CARIBBEAN!
FOR MORE INFORMATION, PLEASE VISIT: HTTPS://QROO.GOB.MX/SESA/NUEVO-CORONAVIRUS-COVID-19

WE HOPE TO SEE YOU VERY SOON!

*PROTOCOLS FOR TRAVELING SAFELY TO THE MEXICAN CARIBBEAN*

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FOR TRAVELERS' PEACE OF MIND, BELOW ARE SOME OF THE PROTOCOLS THAT HAVE BEEN ESTABLISHED IN THE STATE TO MAKE YOUR TRIP AS SAFE AND PLEASANT AS POSSIBLE. FOR MORE INFORMATION ON SPECIFIC PREVENTATIVE MEASURES, WE RECOMMEND THAT YOU CONTACT YOUR HOTEL AND/OR SERVICE PROVIDER DIRECTLY.

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AT THE AIRPORT:

*ALL TERMINALS ARE 100% COMPLIANT WITH HYGIENE PROTOCOLS.

*“SOCIAL DISTANCE” MEASURES IN INTER-TERMINAL TRANSPORTATION, ELEVATORS, PASSENGER INSPECTION POINTS, COMMERCIAL AREAS, BOARDING GATES, CUSTOMS, AND OTHERS.

*INSTALLATION OF PROTECTIVE ACRYLICS ON COUNTERS.

*ANTIBACTERIAL GEL DISPENSERS IN ALL PUBLIC AREAS.

*TEMPERATURE CONTROL AND PERSONAL PROTECTIVE EQUIPMENT FOR ALL AIRPORT EMPLOYEES.

*CONSTANT CLEANING AND DISINFECTION IN ALL AREAS.

*ALL PASSENGERS MUST FILL OUT THE QUESTIONNAIRE FOR THE IDENTIFICATION OF RISK FACTORS IN TRAVELERS, IN PRINTED AND ELECTRONIC FORM.

*TEMPERATURE SENSORS (THERMOS-CAMERAS) HAVE BEEN PLACED AT ALL PASSENGER ARRIVAL AND DEPARTURE AREAS

CONSTANT CLEANING AND DISINFECTION OF ALL SECURITY TRAYS.

*CLEANING AND DISINFECTION OF AUTOMOBILES, BUSES AND OTHER LAND TRANSPORTATION.

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MEXICAN CARIBBEAN CLEAN & SAFE CHECK CERTIFICATION

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IN ORDER TO PROVIDE CONFIDENCE AMONG TRAVELERS, EMPLOYEES, AND THE COMMUNITY, THE MINISTRY OF TOURISM (SEDETUR) AND THE STATE HEALTH SERVICES DEPARTMENT (SESA), ALONG WITH SPECIALISTS IN THE SECTOR, LAUNCHED THE "MEXICAN CARIBBEAN CLEAN & SAFE CHECK CERTIFICATION” (CPPSIT) PROGRAM WHICH AIMS TO MAINTAIN HEALTH MEASURES FOR THE PREVENTION AND CONTAINMENT OF COVID-19, WHILE SUPPORTING THE TOURISM INDUSTRY’S ADAPTATION OF HEALTH PRACTICES. THIS CERTIFICATION ALIGNS WITH INTERNATIONAL PROTOCOLS LIKE THOSE ESTABLISHED BY THE WORLD TRAVEL AND TOURISM COUNCIL (WTTC).
AS OF AUGUST 13, 6,811 COMPANIES, INCLUDING HOTELS, TRANSPORTATION COMPANIES, TOUR OPERATORS, RESTAURANTS AND TAXIS, HAVE REGISTERED TO OBTAIN THE CERTIFICATION AND COMPLY WITH THE HIGHEST SANITARY MEASURES.

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“SAFE TRAVELS” STAMP – WORLD TRAVEL AND TOURISM COUNCIL (WTTC)

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CANCUN AND THE MEXICAN CARIBBEAN BECAME THE FIRST DESTINATIONS IN THE AMERICAS TO RECEIVE THE “GLOBAL SAFETY STAMP” ISSUED BY THE WTTC TO DESTINATIONS THAT ADOPTED ITS STANDARDS FOR TRAVELER PROTECTION. DURING THE REOPENING PROCESS, THE DESTINATIONS OF COZUMEL, PUERTO MORELOS, TULUM, ISLA MUJERES, AND COSTA MUJERES HAVE ALSO RECEIVED THE STAMP OF APPROVAL.

THE MEXICAN CARIBBEAN TOURISM INDUSTRY HAS GONE ABOVE AND BEYOND TO MAINTAIN THE HIGHEST HYGIENE AND SAFETY STANDARDS, RECRUITING AND WORKING WITH INTERNATIONALLY RENOWNED COMPANIES INCLUDING: ECOLAB, SELLO DE CALIDAD PUNTO LIMPIO, CRISTAL INTERNATIONAL STANDARDS, PREVERISK GROUP, 3M, BAYER, KEY, AMONG MANY OTHERS.

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Q: CAN I TRAVEL TO THE MEXICAN CARIBBEAN?

A: YES. SINCE JUNE 1ST, HOTELS, RESTAURANTS, AMUSEMENT PARKS, AIRLINES AND OTHER TOURIST COMPANIES HAVE GRADUALLY RESUMED OPERATIONS. FOR MORE INFORMATION, PLEASE CONTACT YOUR CHOSEN SERVICE PROVIDER(S) DIRECTLY.

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Q: ARE THE HOTELS OPEN?

A: SOME OF THE HOTELS IN THE MEXICAN CARIBBEAN REOPENED ON JUNE 8. IF YOU ARE LOOKING FOR INFORMATION ON A SPECIFIC HOTEL, WE SUGGEST CONTACTING THE PROPERTY DIRECTLY.

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Q: CAN I GO TO THE BEACH?

A: THE STATE GOVERNMENT WILL ANNOUNCE WHEN THE BEACHES ARE OPEN. WE RECOMMEND YOU DIRECTLY CONTACT THE HOTEL YOU ARE INTERESTED IN.

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Q: ARE THE RESTAURANTS OPEN?

A: SOME OF THE RESTAURANTS IN THE MEXICAN CARIBBEAN BEGAN GRADUALLY REOPENING ON JUNE 8. IF YOU ARE INTERESTED IN A SPECIFIC RESTAURANT, WE RECOMMEND VISITING THEIR WEBSITE OR CONTACTING THEM DIRECTLY FOR FURTHER DETAILS.

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Q: WHAT ARE THE SAFETY PROTOCOLS ESTABLISHED BY THE AIRPORTS?

A: TO LEARN ABOUT THE PROTOCOLS OF THE CANCUN INTERNATIONAL AIRPORT AND COZUMEL INTERNATIONAL AIRPORT, PLEASE VISIT THE FOLLOWING LINK: HTTP://WWW.ASUR.COM.MX/ AND CHETUMAL INTERNATIONAL AIRPORT​: HTTPS://WWW.AEROPUERTOSASA.MX/AEROPUERTO_DE_CHETUMAL.PHP

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Q: WHAT HAPPENS IF A TOURIST HAS COVID-19 SYMPTOMS?

A: QUINTANA ROO´S TOURISM SECRETARY AND THE STATE HEALTH SERVICES HAVE ESTABLISHED PROTOCOLS IN CASE OF SUSPECTED OR CONFIRMED CASES OF COVID-19 IN THE DESTINATION. FOR MORE INFORMATION VISIT: HTTPS://WWW.GUESTASSIST.MX/PORTAL/EN/COVID-19.PHP . WE ALSO RECOMMEND DOWNLOADING THE “GUEST ASSIST” APP AVAILABLE FOR IOS AND ANDROID UPON ARRIVING TO THE MEXICAN CARIBBEAN.  *ONLY DOWNLOADABLE ONCE IN THE DESTINATION.

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Q: WHAT SHOULD I PACK FOR MY TRIP TO THE MEXICAN CARIBBEAN?

A: PER WHO AND CDC RECOMMENDATIONS AND GUIDELINES, EVERYONE OVER 13 YEARS OF AGE SHOULD WEAR A MASK OR FACIAL COVERING. HAND SANITIZER GEL IS ALSO STRONGLY RECOMMENDED. IF TRAVELLING BY PLANE, WE SUGGEST CONSULTING DIRECTLY WITH THE AIRLINE FOR ANY RESTRICTIONS. THESE ITEMS MAY ALSO BE PURCHASED AT THE AIRPORT AND DRUGSTORES IN THE DESTINATION.

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Q: ARE TOURISTS TRAVELING TO THE MEXICAN CARIBBEAN REQUIRED TO SELF-QUARANTINE?

A: CURRENTLY, WE DO NOT REQUIRE VISITORS TO SELF-QUARANTINE AND THERE ARE NO TRAVEL RESTRICTIONS.

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Q: AM I OBLIGATED TO PRESENT A MEDICAL REPORT THAT PROVES I AM COVID-FREE TO TRAVEL TO THE MEXICAN CARIBBEAN?

A: CURRENTLY, WE DO NOT ASK FOR ANY MEDICAL CERTIFICATION.

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Q: ARE ARCHAEOLOGICAL SITES OPEN?

A: CURRENTLY THEY ARE CLOSED AND THE GOVERNMENT HAS NOT ESTABLISHED A REOPENING DATE YET.